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Refund
30-Day Return Guarantee
At OOEDN, we want you to love our products as much as we do. You have 30 days from the day you receive your item to initiate a return if it doesn’t meet your expectations.
Return Conditions
To qualify for a return, your item must be in the condition you received it: unworn, unused, with original tags, and in its original packaging. A receipt or proof of purchase is also necessary to complete your return.
Initiating a Return
To start a return, reach out to us at hello@ooedn.com. Once your return is accepted, we will provide you with a return shipping label, as well as detailed instructions on how and where to send your package. Please note, returns sent to us without prior approval will not be accepted. For any questions regarding returns, feel free to contact us at hello@ooedn.com.
Damages and Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, and hazardous materials. Returns on sale items or gift cards are also not accepted. Please contact us if you have questions about your specific item.
Exchanges
To exchange an item, return the original item using our standard return process. Once your return is accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel your purchase within 14 days, for any reason and without justification. The item must be in the same condition that you received it, and you will need to provide proof of purchase.
Refunds
Upon receiving and inspecting your returned item, we will notify you whether your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund. If you haven’t received your refund after 15 business days, please contact us at hello@ooedn.com.
At OOEDN, we want you to love our products as much as we do. You have 30 days from the day you receive your item to initiate a return if it doesn’t meet your expectations.
Return Conditions
To qualify for a return, your item must be in the condition you received it: unworn, unused, with original tags, and in its original packaging. A receipt or proof of purchase is also necessary to complete your return.
Initiating a Return
To start a return, reach out to us at hello@ooedn.com. Once your return is accepted, we will provide you with a return shipping label, as well as detailed instructions on how and where to send your package. Please note, returns sent to us without prior approval will not be accepted. For any questions regarding returns, feel free to contact us at hello@ooedn.com.
Damages and Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, personal care goods, and hazardous materials. Returns on sale items or gift cards are also not accepted. Please contact us if you have questions about your specific item.
Exchanges
To exchange an item, return the original item using our standard return process. Once your return is accepted, place a separate order for the new item.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the right to cancel your purchase within 14 days, for any reason and without justification. The item must be in the same condition that you received it, and you will need to provide proof of purchase.
Refunds
Upon receiving and inspecting your returned item, we will notify you whether your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund. If you haven’t received your refund after 15 business days, please contact us at hello@ooedn.com.